Shipping Policy
Hines Hardware ("we", "our", or "us") operates the website hineshardware.com.
By placing an order through this website, you agree to the terms outlined below. These terms are provided to ensure clarity and protect both our customers and our business.
General
All orders are subject to product availability. While we aim to maintain accurate stock levels, occasional discrepancies may occur.
If an item becomes unavailable after your order has been placed, we will dispatch available items, contact you regarding the unavailable product, and offer the option to wait for restocking or receive a refund.
Shipping Costs
Shipping costs are calculated at checkout based on the weight, size, and delivery destination.
All applicable shipping fees are displayed before completing your order.
Returns & Refunds
Change of Mind
We accept returns for change of mind under the following conditions.
Requests must be made within 30 days of receiving the item. Items must be unused, in their original packaging, and in resellable condition.
Customers are responsible for return shipping costs.
Once the item is received and inspected, eligible refunds will be processed to the original payment method.
Original shipping fees are non-refundable, except where otherwise required by applicable law.
Warranty Returns
We honour valid warranty claims submitted within 90 days of receiving the item, subject to any additional rights available under Australian Consumer Law.
Customers may initially be responsible for return shipping costs. If the claim is approved, eligible return shipping costs will be reimbursed.
After inspection, depending on the circumstances, customers may be offered a refund, store credit, or replacement item where available.
Processing typically takes up to 7 business days after the returned item is received.
Delivery Terms
Domestic Delivery Time (Australia)
Handling time is 1–3 business days.
Economy Shipping typically takes 5–8 business days and is free where offered at checkout.
Standard Shipping typically takes 3–4 business days, with applicable charges displayed at checkout.
Dispatch Time
Orders are generally dispatched within 1–3 business days after payment confirmation.
Dispatch occurs Monday to Friday, excluding public holidays.
Change of Delivery Address
Delivery address changes may be requested before an order is dispatched.
Once an order has been shipped, changes to the delivery address may not be possible.
Items Out of Stock
If part of your order is unavailable, available items may be shipped separately. Remaining items may be dispatched when restocked, or a refund may be offered for unavailable items.
Delivery Delays
If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate the shipment.
Tracking
Once your order has been dispatched, you will receive tracking information by email where tracking is available.
Tracking updates are provided by the relevant courier.
Damaged Parcels
If your parcel arrives visibly damaged, please refuse delivery where reasonably possible and contact us as soon as possible.
If a damaged parcel was delivered in your absence, please contact us promptly with details of the damage.
Insurance
Shipments may be covered for loss or damage while in transit, subject to the applicable courier and shipping service.
Damaged Items
If an item is confirmed as damaged in transit, we may provide a replacement or refund, as appropriate and in accordance with applicable consumer rights.
Lost Shipments
If a shipment is confirmed as lost by the courier, we may provide a replacement or full refund.
Order Cancellations
Orders may be cancelled before dispatch where possible.
If an order has already been shipped, the applicable returns process must be followed.
Contact Us
For any questions regarding orders, shipping, or returns, please contact us.
Hines Hardware
560 Magill Rd, Magill SA 5072, Australia
Phone: +61 8 8331 9450
Email: contact@hineshardware.com