Return & Refund Policy

At Hines Hardware, we aim to provide a straightforward and transparent returns process.

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition as received, unused and not damaged, in its original packaging, and accompanied by proof of purchase such as a receipt or order confirmation.

How to Start a Return

To request a return, please contact us at:

Email: contact@hineshardware.com

If your return is approved, we will provide instructions on how and where to send your item.

Items returned without prior approval may not be accepted.

Damages and Issues

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and provide an appropriate resolution.

Non-Returnable Items

Certain items may not be eligible for return, including perishable goods, custom or personalised products, personal care items, hazardous materials, or flammable products.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Sale Items

Sale or clearance items may be subject to specific return conditions. This does not affect any rights you may have under applicable Australian Consumer Law.

Gift cards are generally non-refundable except where required by law.

Exchanges

The fastest way to receive a different item is generally to return the original eligible item and place a new order once your return has been approved.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or card provider.

Nothing in this policy is intended to exclude or limit any rights or remedies available to you under Australian Consumer Law.

Contact Us

For any return or refund enquiries, please contact us.

Hines Hardware
560 Magill Rd, Magill SA 5072, Australia
Phone: +61 8 8331 9450
Email: contact@hineshardware.com
Website: hineshardware.com