Privacy Policy
This Privacy Policy describes how Hines Hardware ("we", "our", or "us") collects, uses, and protects your personal information when you visit or make a purchase from hineshardware.com.
We are committed to protecting your privacy and ensuring transparency about how your information is used. By using our website and services, you agree to the practices described in this Privacy Policy.
Interpretation and Definitions
Company refers to Hines Hardware.
Website refers to Hines Hardware, accessible at hineshardware.com.
Country refers to Australia.
Personal Data means any information that identifies or can identify an individual.
Usage Data refers to data collected automatically when using the website.
Device means any device that can access the website, such as a computer, mobile phone, or tablet.
Cookies are small data files stored on your device when you visit a website.
You means the individual using or accessing the website.
Information We Collect
When you visit or interact with our website, we may collect personal information such as your full name, email address, billing address, shipping address, phone number, payment information, and order details.
Payment details are processed securely through third-party payment providers and are not stored directly on our servers.
We may also automatically collect usage information such as your IP address, browser type and version, device type, pages visited, time and date of visits, and referring websites. This information helps us understand how visitors use our website and improve our services.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, enable website functionality, analyse website traffic, and improve security.
You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
How We Use Your Information
We may use the information we collect to process and fulfil orders, communicate with customers, provide customer support, improve our website and services, detect and prevent fraud or security issues, and comply with applicable legal obligations.
We do not sell or rent your personal information to third parties.
Sharing Your Information
We may share personal information with trusted service providers when necessary to operate our business. These may include payment processors, shipping and logistics providers, website hosting providers, analytics services, and legal authorities when required by law.
Service providers are expected to handle personal information securely and in accordance with applicable privacy requirements.
Data Security
We take reasonable technical and organisational measures to protect your personal information. These measures may include secure website encryption, restricted access to sensitive information, and secure payment processing systems.
While we take reasonable steps to protect your information, no method of transmission or electronic storage can guarantee complete security.
Data Retention
We retain personal information for as long as reasonably necessary to fulfil orders, provide customer service, comply with legal obligations, resolve disputes, and maintain appropriate business records.
When personal information is no longer required, it may be securely deleted or anonymised in accordance with applicable requirements.
Your Privacy Rights
Depending on applicable law, you may have rights regarding the personal information we hold about you. These may include requesting access to your personal information, requesting corrections to inaccurate information, requesting deletion where applicable, or making enquiries about how your information is handled.
To make a privacy request, please contact us using the contact details below.
Children's Privacy
Our website is intended for a general audience. We do not knowingly collect personal information from children without appropriate consent where required by applicable law.
Third-Party Links
Our website may contain links to third-party websites. Hines Hardware is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable requirements. Any changes will be published on this page.
Contact Information
If you have questions about this Privacy Policy or how your personal information is handled, please contact us.
Hines Hardware
560 Magill Rd, Magill SA 5072, Australia
Phone: +61 8 8331 9450
Email: contact@hineshardware.com
Website: hineshardware.com